Agreement to Terms
By accessing and using Dula Hero, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Confidentiality and Privacy
I understand that Dula will protect my personal and health information in compliance with HIPAA regulations and Dula's Privacy Policy. This includes taking steps to ensure my data is secure and only used for the purpose of providing and improving mental health support services.
HIPAA Compliance
We maintain strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) to protect your protected health information (PHI).
Use of AI and Data
I understand that Dula uses AI to offer personalized mental health advice and insights.This involves analyzing my input and interactions with the app. I acknowledge that while AI enhances support, it does not replace professional medical advice.
Medical Disclaimer
AI-generated advice is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
AI Data Processing:
- • Analysis of conversation patterns
- • Wellness trend identification
- • Personalized recommendation generation
- • Crisis situation detection
- • Progress tracking and insights
Sharing Information with Healthcare Providers
I understand that, with my consent, Dula can share my health information with healthcare providers to facilitate better care. This sharing is subject to HIPAA rules and will only be done to support my mental health treatment and counseling.
Consent-Based Sharing
We will never share your information without your explicit consent. You control what information is shared, with whom, and for what purpose.
Benefits of Information Sharing:
- • Coordinated care between providers
- • Reduced duplication of assessments
- • Better treatment planning
- • Improved crisis response
- • Enhanced continuity of care
Right to Revoke Consent
I understand that I have the right to revoke this consent at any time by notifying Dula in writing. I acknowledge that revoking my consent may affect the use of Dula and the provision of its services to me.
Your Rights
You maintain full control over your data and can revoke consent at any time. This right is fundamental to your privacy and autonomy.
How to Revoke Consent:
- • Submit written request via email
- • Use the revocation form in your account
- • Contact our privacy officer directly
- • Mail written notice to our legal department
Service Terms
Acceptable Use
You agree to use Dula Hero only for lawful purposes and in accordance with these terms. Misuse of the platform may result in suspension or termination of your account.
Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Service Availability
While we strive for 24/7 availability, we do not guarantee uninterrupted service. Maintenance and updates may temporarily affect service availability.